Shipping policy

Shipping Policy

Thank you for shopping with PawRuff. We aim to make receiving your order as simple and straightforward as possible.

Delivery Time

Our estimated delivery time is typically 2–5 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays or unusually high order volumes.

Order Processing

Once your order has been placed, it will be prepared for dispatch. Where tracking is available, you will receive tracking information once your order has been dispatched.

Please ensure that your delivery address is complete and accurate when placing your order.

Tracking Your Order

If tracking is available for your shipment, tracking details will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Incorrect Address

Customers are responsible for providing the correct delivery information when placing an order.

If you notice an error in your delivery address, please contact us at Info@pawruff.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Lost or Damaged Orders

If your order arrives damaged or you believe your parcel has been lost during delivery, please contact us at Info@pawruff.com with your order number and relevant information so that we can investigate.

Questions About Delivery

For any questions regarding your order or delivery, please contact:

Email: Info@pawruff.com

Business Hours: Monday to Friday, 9:00 am – 5:00 pm.