Refund policy

Returns & Refunds

At PawRuff, we want you and your dog to be happy with your purchase. That’s why every PawRuff Herding Ball is covered by our 90-Day Money-Back Guarantee.

If you are not satisfied with your PawRuff product, you may contact us within 90 days of receiving your order to request a return.

To start a return, please email us at Info@pawruff.com with your order number and the reason for your return. Our customer support team will provide you with the appropriate return instructions.

90-Day Money-Back Guarantee

You have up to 90 days from the date your order is delivered to contact us regarding a return under our money-back guarantee.

Returned products should include the components originally supplied with the order where reasonably possible.

Please do not send a return to us without first contacting our customer support team, as we need to provide the correct return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you have received the wrong item, contact us as soon as possible at Info@pawruff.com.

Please include your order number and, where possible, photographs showing the issue. We will review the matter and arrange an appropriate solution.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.

Original shipping charges and return shipping costs may not be refundable unless the item was faulty, damaged, incorrect, or applicable law requires otherwise.

Your Statutory Rights

Our 90-Day Money-Back Guarantee is provided in addition to your statutory consumer rights. Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.

For return enquiries, please contact:

Email: Info@pawruff.com